Troubleshooting
Who should I contact?
Choose the right contact for access, product help, or a new workspace.
For help with Flow, email support@relisc.com. You can also use that address to Request a workspace. Registration is invite-only; sending an email does not create a workspace or grant access.
Dates and times follow your Profile timezone everywhere. The workspace zone determines team report periods, scheduled jobs and shared Chat messages; week start remains a workspace setting. Date-only deadlines are the end of the chosen day in the workspace zone, shown as the calendar date in your zone without a time.
Choose your contact
For a missing project, ticket, team, or permission, contact your workspace Owner/Admin. Clients should first contact their organization's administrator or the organization handling their request.
For a product error or account-access problem, contact support@relisc.com. If sign-in still works and your role shows Flow support, you can use its authenticated reporting flow.
For an ordinary client service request, use your workspace's signed-in client portal or request form. Do not assume the platform's contact email is your organization's service-ticket intake address.
Make the report useful
Include a short description of the task, expected and actual result, approximate time/timezone, browser/device, and whether the problem affects one action or all access. Include the Request ID when shown. Describe steps with synthetic examples instead of forwarding private work content.
Do not send passwords, sign-in links, access tokens, MFA/recovery codes, private files, or sensitive ticket text. If an administrator needs to review sharing, let them inspect it through their own authorized account.
What happens next
Your mail app opens when you use the email link; you still need to send the message. Public Help is read-only and does not submit a support form, create an intake ticket, or collect a helpfulness vote. This contact address does not claim that email-to-ticket intake is enabled, and this article does not promise a response time or an automatic recovery approval.
If no mail app opens, copy support@relisc.com into your email client. If you cannot use email, ask your workspace administrator to help communicate the issue without sharing credentials. After any recovery, sign in and verify the original task with your own account.